Terms for Customers

In these Terms:

2.1 These Terms apply to every sale of Goods by the Company to the Customer.

2.2 By placing an order, the Customer agrees to these Terms in full.

2.3 Any other terms provided by the Customer (including those attached to purchase orders) are excluded unless expressly accepted in writing by the Company.

2.4 A contract is formed upon written acceptance of an order or by supply of Goods.

3.1 Prices are as quoted in writing or as per the current Company price list.

3.2 Prices are exclusive of GST and any applicable import/export duties unless stated otherwise.

3.3 The Company reserves the right to adjust prices due to changes in exchange rates, taxes, or duties prior to delivery.

3.4 Unless otherwise agreed in writing, payment terms are strictly cash on delivery.

3.5 No set-offs or deductions are permitted without written agreement.

4.1 For international orders, delivery terms shall be based on INCOTERMS 2020 (e.g., EXW, DAP, CIF) as specified in the invoice.

4.2 The Customer is responsible for all import duties, taxes, and compliance with destination country regulations, unless otherwise agreed.

4.3 Documents such as Certificate of Origin, As-Built Drawings, and Conformity Certificates will be provided as required.

5.1 Delivery times are estimates only. The Company is not liable for delays.

5.2 Risk in the Goods passes to the Customer upon dispatch from the Company’s premises.

5.3 The Customer is responsible for all freight charges unless stated otherwise.

5.4 The Company may deliver in instalments.

6.1 All Goods will be packaged to standard commercial requirements.

6.2 Export orders or sensitive items will be packaged using additional protective measures.

6.3 The Customer must notify the Company in advance if special packaging is required.

7.1 Warranty periods and conditions vary by product type and application.

7.2 Warranties do not cover misuse, improper installation, or natural wear.

7.3 The applicable warranty will be confirmed in the product documentation or quotation.

7.4 In the event of a valid warranty claim, the Company may at its discretion:

8.1 Claims for damage or shortages must be notified within 7 days of delivery.

8.2 Returned Goods must be unused, in original packaging, and freight prepaid.

8.3 A restocking fee may apply for non-warranty returns.

8.4 Custom or made-to-order Goods cannot be returned.

9.1 The Company’s liability is limited, to the extent permitted by law, to:

9.2 The Company is not liable for any indirect, special, or consequential losses, including loss of profit or business interruption.

9.3 Nothing in these Terms excludes any rights the Customer may have under Australian Consumer Law.

The Company is not liable for failure to perform due to causes beyond its control, including natural disasters, pandemics, industrial action, supplier delays, or government restrictions.

These Terms may be updated at any time. Updated Terms will be published on the Company’s website or notified in writing. No verbal variations are valid.

These Terms may be updated at any time. Updated Terms will be published on the Company’s website or notified in writing. No verbal variations are valid.

If any provision is held to be unenforceable or invalid, it shall be read down or severed to the extent necessary. The remainder of the Terms remain in full force.

These Terms are governed by the laws of Western Australia, and the parties submit to the non-exclusive jurisdiction of its courts.