Privacy Policy
1] Purpose of This Policy
Royal Poly Products is committed to protecting your privacy and ensuring that personal information is handled responsibly and transparently in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information, and how you can access or correct it.
2] Who We Are
This Privacy Policy applies to Royal Mechanical Group Pty Ltd (ABN: [Insert ABN]), trading as Royal Poly Products, located in [Insert Company Address], Australia.
For privacy-related questions or concerns, please contact:
3] What Personal Information We Collect
We may collect personal information from customers, suppliers, business partners, contractors, job applicants, and website users. This may include:
-
- Full name, company name, job title
- Contact information (e.g. phone number, email, address)
- Banking or payment details
- Business references or credit history
- Identification documents (e.g. driver’s licence, passport)
- Employment information (for recruitment purposes)
- Any correspondence or inquiries sent to us
- Website usage data (IP address, browser type, cookies, etc.)
4] How We Collect Personal Information
We may collect information through:
- Direct contact (e.g. phone, email, web forms, business meetings)
- Our website or social media pages
- Purchase orders, supplier forms, or contract documents
- Job applications, CVs, or recruitment platforms
- Referrals or public databases
- CCTV or access logs at our premises
We take reasonable steps to ensure you are aware of when and how we collect personal information.
5] Why We Collect Personal Information
We collect and use personal information for purposes including:
- Providing and delivering goods or services
- Managing customer, supplier, or contractor relationships
- Processing invoices and payments
- Responding to enquiries and providing support
- Evaluating and engaging suppliers or employees
- Complying with legal and regulatory obligations
- Protecting the safety and security of people and assets
- Improving our services and website experience
6] Disclosure of Personal Information
We may disclose personal information to:
- Internal employees and departments
- Contractors or service providers assisting in operations (e.g. IT, logistics, finance)
- Legal, accounting, or compliance advisers
- Regulatory authorities or law enforcement, if legally required
- Third parties in other countries where international service or supply chains are involved
We will not sell your personal information. International transfers, if any, will include reasonable safeguards to protect your data.
7] Storage and Security of Personal Information
We take security seriously and adopt appropriate measures to protect personal information, including:
- Secure physical and digital storage
- Access controls and staff confidentiality
- Cybersecurity systems (firewalls, encryption, backups)
- Routine monitoring of risks and potential data breaches
- Retention only for as long as legally or operationally necessary
8] Access and Correction
You can request access to or correction of your personal information at any time.
Email us at: IT@royalmechgroup.com
We will respond within a reasonable timeframe (typically within 30 days). We may need to verify your identity before processing the request.
9] Cookies and Website Analytics
Our website may use cookies and tracking technologies to improve your experience. This helps us:
- Analyse traffic and trends
- Remember user preferences
- Improve site performance
You may choose to disable cookies via your browser, but it may impact functionality.
10] Complaints and Inquiries
If you believe we have breached your privacy rights or mishandled your personal information:
- Please email us at IT@royalmechgroup.com outlining the nature of your complaint.
- We will investigate and respond within 30 days.
- If not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC):
📞 1300 363 992
11] Changes to This Policy
We may update this policy periodically to reflect changes in law or business operations. The current version will always be available at:
12] Governing Law
This Privacy Policy is governed by the laws of Western Australia, Australia.
